All posts by Whereoware Staff

How Ferguson Enterprises Increased Email Capture 188%



Who: Ferguson Enterprises is the largest U.S. distributor of plumbing supplies, PVF, waterworks and fire and fabrication products. It is also a major distributor of HVAC equipment and industrial products and services.

Challenge: Despite running sophisticated email marketing campaigns, Ferguson was missing email addresses for approximately 70% of their large, national customer base. Ferguson realized requiring associates to capture customer email addresses equated to a multi-million-dollar opportunity, but entailed a huge procedural change across their nationwide organization.

Solution: Ferguson Enterprises teamed with digital agency Whereoware to make customer data quality a company-wide priority, but needed an effective and compelling communications strategy to get internal stakeholders, associates, and customers on board with the procedural change.

Download the case study to see how Ferguson Enterprises executed a three-tiered communication strategy, ultimately increasing email capture 188%.

Want more? See how Ferguson Enterprises took a modular approach to email and cut their email design and build time in half. 

Whereoware Redesigns Website for The American Home Furnishings Hall of Fame Foundation

We recently partnered with The American Home Furnishings Hall of Fame Foundation to revamp their website, pro bono. The new website features an elegant design and streamlined navigation.

A focus on improving and enhancing user experience (UX) ensures website visitors easily find membership information, extensive photo and video galleries, oral interviews from industry experts, information on Hall of Fame inductions, and more.

“We redesigned The American Home Furnishings Hall of Fame Foundation website with user experience and information discovery in-mind, to support their mission of preserving the home furnishings industry and recognizing industry leaders. It’s a great cause and we’re honored to be involved,” said Eric Dean, CEO of Whereoware.

The American Home Furnishings Hall of Fame Foundation Homepage in Desktop

In Their Words: The American Home Furnishings Hall of Fame Foundation

“We thank the Whereoware team for helping us create a new website, robust with information,” says Jeff Child, president of the foundation board of directors. “The Hall of Fame is dedicated to telling our story through video, oral interviews and memorabilia, as well as promoting this year’s induction celebration. As we roll out the leadership initiative, it will offer a highly informative experience as we work to generate not just future leaders but future hall of famers who exemplify exceptional leadership.”

The Website Redesign

The American Home Furnishings Hall of Fame Foundation Homepage Comparison
The American Home Furnishings Hall of Fame Foundation’s previous website was content heavy, leading to a difficult user experience. It was also not mobile-friendly, and required developer support to update content.

The redesigned website is visually appealing and features large-scale imagery and video. A streamlined navigation and site architecture enhances content discovery, and integrations with Eventbrite and PayPal eliminate resource-intensive manual processes, like purchasing tickets and sending email confirmations.

The website is responsive, so visitors receive a consistent and pleasant user experience from every device.

The American Home Furnishings Hall of Fame Foundation can now easily update website copy and imagery to promote industry news, events, interviews, and other foundation happenings. The website has been well received, and was recently featured in Furniture Today. Read more about it here.

About The American Home Furnishings Hall of Fame Foundation
The American Home Furnishings Hall of Fame Foundation is a nonprofit organization focused on preserving the home furnishings industry and honoring its leaders. The organization researches and preserves cultural, economic, and artistic history. Each year, The American Home Furnishings Hall of Fame Foundation holds a Hall of Fame induction celebration, where they choose three to five innovators of home furnishings in the United States. The celebration is held at High Point Market.

4 Facts About Facebook Advertising

This week, we welcome a guest post from our Search Marketing Associate, Gaby Dagata.

Gaby is responsible for managing Facebook Ads, pay-per-click (PPC) services, and search engine optimization (SEO) for our clients. She conducts account audits, optimizes ongoing campaigns, and works closely with clients to reach their advertising goals.

Are you one of the 93% of marketers regularly advertising on Facebook? With Facebook’s extensive reach, the benefits of advertising outweigh the negatives.

Whether you’re new to Facebook advertising, or an old pro, we’ve highlighted four things to know about Facebook advertising.

Continue reading 4 Facts About Facebook Advertising

Ad Council and Code Perfect Featured in a Litmus Case Study

Whereoware’s client Ad Council was recently featured in a case study by Litmus, the email industry rockstars behind the robust enterprise marketing platform.

The case study covers how Whereoware builds bulletproof email templates for Ad Council using our modular email design tool, Code Perfect.

Ad Council: “Code Perfect has been a lifesaver for our team, allowing us to be more nimble with our designs. It’s super easy to use and since it comes pre-tested across all email clients, we’re confident that it always looks great no matter which order we place our modules in. The monthly subscription fee gives us added peace of mind that the Code Perfect team is on top of the latest changes in Outlook, Gmail, iOS, and others, ensuring our modules are in line with best practices.”

Read the Litmus case study here, or check out our recap.

Continue reading Ad Council and Code Perfect Featured in a Litmus Case Study

Webinar Recap: Predictive Analytics 101

Thanks to everyone who joined us for our May webinar: Predictive Analytics 101. We introduced predictive analytics and demonstrated simple to sophisticated predictive analytics use cases, like how to identify at risk customers and re-engage them to reduce customer churn. Below, you’ll find the webinar recording, Mud Pie case study, and slides we promised you.

Want hands-on help? Set up your free 30-minute consult with our customer insights team.

Watch the Webinar Recording:

Get the Resources:

 

 

 

Recap: 15 Min Webinar – Facebook Advertising 101

Thanks to everyone who joined us for our first 15 Minute Webinar on Facebook Advertising 101. We dipped our toes in Facebook advertising ad types and audiences, and hope you’re excited to get started creating compelling ads.

Missed the webinar or need a refresher? Get the slides.

Watch the webinar recording:

Get the Assets:
How to Create Your First Ad

Ad Placements 101

Facebook Ad Design and Tech Specs

How Mud Pie Generated a 954% Return on Ad Spend

Get Your 2018 Modular Email Design Cheat Sheet



Overwhelmed by your email frequency and volume? You’re not alone. According to Litmus, almost 55% of companies have six or more emails in production at the same time. If production demands are high, email complexities are even higher. Email On Acid found that 71.8% of companies plan on spending more time on email production this year.

If you’re an email marketer spending significant time coding, building, and testing each email send, STOP what you’re doing and download our Modular Email Design Cheat Sheet. Using modular email design, you boost email quality, while cutting email build time by as much as half. See how it works!

What is Modular Email Design?

Modular email design enables users to build flexible templates using modular “building blocks.” Email modules are pre-tested snippets of code laid on top of each other like Lego blocks that fit nicely together. Swapping modules in and out allows for endless combinations of email layouts and designs. Ready for the kicker? With modular design, you don’t have to code and test the modules each time.

Modular design takes planning, coding, and stringent testing in advance, but then frees your email team to repeatedly reuse the modules for all email and design needs. Our clients using modular design have cut their email production time in half – check out a case study to see how we did this for Ferguson Enterprises!

Why Should You Use Modular Email Design?

Modular email design makes the email production process easy and significantly less time consuming. By testing the modules in advance, you’re no longer spending time fixing line breaks or irritating rendering issues across different email clients or mobile devices. Your designers can instead focus on email strategy, compelling copy, and eye-catching imagery instead of rendering and formatting issues. Say goodbye to the days of spending hours coding each email, and hello to the days of pre-tested code modules that can be swapped in and out of emails in a fraction of the time!

How Can I Get Started with Modular Email Design?

Have you decided you want to try modular design out? To excel at modular design, you need to think through your email template and module needs to ensure you build flexible email layouts. We’ll break the steps down for you:

Step 1: Look through emails you’ve recently sent and figure out what’s working and what’s not. Are some parts of your emails getting more clicks than others? Is your audience ignoring elements in your navigation or overlooking calls-to-action? What parts of your emails is your audience interacting with?

Step 2: Compile the best parts of your emails and any need-to-have elements. This is where you’ll begin designing email modules to swap in and out of your email templates. Only keep the elements that have been working within your existing emails.

Step 3: Once you choose your modules – code and thoroughly test them. We recommend using a testing tool, like Litmus or Email on Acid, to ensure your modules render correctly across devices and ESPs. We suggest building responsive modules, so every email you send looks great regardless of screen size.

Step 4: Design, build, and test your templates. We typically build standardized headers and footers, and a master body that includes all our flexible modules. Test the templates for rendering and coding issues.

Step 5: Once you’ve thoroughly tested your modules and templates, you’re ready! Add in the modules like building blocks, change up copy and imagery, and enjoy your endless variations of email designs.

Download our Modular Email Design Cheat Sheet

If you’d like additional help, get our Modular Email Design Cheat Sheet. The cheat sheet includes an email modules guide to help you brainstorm module types, examples of what those modules look like in real emails, and a checklist to use when creating your own modular emails. Get ready to boost email quality and decrease email production time!

If you get stuck, contact us and we’ll walk you through the steps. We’ve built a modular email design tool, Code Perfect, that lets you add modules and customize layouts with a simple mouse click. See what everyone’s saying about Code Perfect and get a free demo of Code Perfect.

Zara Augmented Reality Enhances Customer Shopping Experience

Imagine this: you walk into your favorite store, point your phone’s camera toward the display window, and see a real-life model posing and speaking, instead of a motionless mannequin. Or, you point your phone’s camera at a delivery package and see a model posing on top of your box.

ZaraAR

This sounds like futuristic fiction, but it’s exactly what Spanish retailer Zara revealed on April 12.

Yesterday, Zara rolled out an augmented reality (AR) campaign on their mobile app, ZaraAR to coincide with the release of their new collection. It is available in 120 Zara stores globally for two weeks. They’re not alone either. AR is picking up speed; according to Digital Bridge, 74% of consumers expect retailers to offer some type of AR experience.

Intrigued? Us too. Check out how Zara is using AR to enhance the customer shopping experience.

Continue reading Zara Augmented Reality Enhances Customer Shopping Experience