All posts by Whereoware Staff

Behind the Glasses – Jenna

Each month, we’ll be interviewing one of our fab employees here at Whereoware. For July, we get to know Jenna Tea, our Mobile Apps Project Coordinator, a little better.

WHO:

What’s your name?  Jenna Tea
Job title:  Mobile Apps Project Coordinator

BACKGROUND:

Favorite food: Snacks
Hidden talents: Organizing groups of people trying to decide where to eat
If there were a movie of my life, I’d be played by: Natalie Portman
One item you would bring with you to a desert island and why: A margarita machine, so I could make friends with the locals
In a zombie apocalypse, my weapon of choice would be: Dragon glass

NERD QUIZ: 

Facebook or Twitter: Facebook
iOS or Android: iOS
‘Nerd’ or ‘Geek’: Geek
Star Wars or Star Trek? Star Wars

What’s the best part about working at Whereoware?

The learning and growth opportunities! Not only does the company provide many opportunities through its innovation, but the people at Whereoware are really willing to help each other succeed.

Web Tip – 5 Tips to Boost Sales on Amazon Prime Day

Don’t miss out on Amazon Prime Day! This year, Amazon Prime Day begins Monday, July 10 at 6 p.m. and lasts until Wednesday, July 12 at 12 a.m.

It’s time to get your products ready for the busiest shopping day of the year. Today, we’ll walk through five quick tips to optimize your products for Amazon Prime Day.

 

What is Amazon Prime Day?

Introduced in July 2015, Amazon Prime Day boasts considerable discounts on tons of products, like Kindle e-readers, Fire tablets, Fire TV, Echo speakers, and more.

More than 90,000 TVs and two million toys were sold on Amazon Prime Day 2016, doubling sales from 2015 and receiving the “biggest day ever” praise of one online retailer.

Amazon Prime Day features three types of deals – Spotlight deals, Lightning deals, and Savings and Steals. Spotlight deals are the best deals of the day, and Lightning deals are only available for a limited time. New deals are released every five minutes.

Amazon Prime Day is exclusive to Prime members. To take part in the deals, sign up for a free, 30-day trial (just don’t forget to cancel it afterwards if you don’t want to retain your membership). Continue reading Web Tip – 5 Tips to Boost Sales on Amazon Prime Day

SEO Tip – Introducing Google Similar Items Search

Have you ever browsed through Google Images and found a picture of a model or celebrity wearing a dress or a jacket that you want? Did you then try to search for a dress in that same print, or for a jacket in that same style, but been unsuccessful? If you answered “yes” to either of those questions, today is your lucky day!

Introducing Google Similar Items
Using Machine Vision Technology, Google now lets you search “Similar Items” on both mobile web and Android Search app to find similar products to those in image search.

Machine Vision Technology can differentiate between the various accessories within an image, and show you similar items online.  You can find apparel and even accessories like handbags, shoes, and sunglasses. Continue reading SEO Tip – Introducing Google Similar Items Search

Email Tip – How email personalization increased offline event attendance



Who:

Pacers Running sells running gear and hosts races to promote a running community for their customers.

Challenge

Pacers Running needed to drive participation at the George Washington Parkway Classic 10 Mile & 5K (GWPC).

Solution

Whereoware designed a hyper-personalized, automated email program for Pacers to drive participation at the GWPC.

By integrating multiple race registration and tracking systems, the personalized emails reference each contact’s relationship with Pacers, place in the race lifecycle (pre-registration, post-registration, and race lead-up), and more.

See all the unique datapoints Pacers used to personalize their audience’s experience and boost attendance at the George Washington Parkway Classic 10 Mile & 5K.

Persona Worksheet – 4 Steps to Actionable User Personas

When you’re developing a content piece, website, or email, your audience sometimes morphs into faceless figures, instead of the real, everyday people you’re trying to reach.



To engage real people, you need to tailor your messages and incentives to be relevant to their individual needs, address their concerns, demonstrate your value, and persuade them to convert (all at an appropriate time in their purchase cycle and without being too aggressive or annoying).

Luckily, developing user personas – mapping out fictional characters representing your core audience – helps you engage individuals with the right approach, timing, and messaging to move them down the conversion path. (Our Persona Worksheet makes mapping our personas easy! Get it below.)

User personas work

User personas help you personalize interactions with your customers + personalization simply works:
Personalization-Stats-Updated

How to build actionable user personas

Identify characteristics that offer insight about customers and factors driving their decision making. The goal is to group similar customer representations together, until you’re left with a manageable number of personas, representing about 80% of your audience (3-5, depending on your organization’s size).

When developing user personas, you must collect actionable information that tells you something about the person, so you can respond to their behavior with persuasive, impactful marketing.

Remember, you’re trying to understand intangibles like motivations, concerns, turn-offs, and position in the buyer lifecycle, as well as tangibles like location, age, and education level, to paint a clear and divisive picture of the different types of people making up your core audience. You must also plan how you’ll identify these personas in your various channels (website, email, mobile push, etc.) to deliver the right content.

Continue reading Persona Worksheet – 4 Steps to Actionable User Personas

2017 Whereoware Awards and Recognition

We’ve been slow to toot our own horn on some recent award wins and recognition. Today, we’re making up for lost time and updating you on a few exciting happenings at Whereoware.

via GIPHY

Best B2B Agency at the Ace Awards

Whereoware Wins Ace Awards Best B2B AgencyWe’re proud to announce that Whereoware won a Ragan & PR Daily 2016 Ace Awards in the Best B2B/Business Services Agency category.

Announced in May 2017, the Ace Awards honor excellence in communications and marketing.

See all the winners here.

2017 Washington Executive Management Award, SmartCEO Magazine

Whereoware’s VP of Finance & Administration Frank Policastro won a SmartCEO Magazine 2017 Washington Executive Management Award!

IBM Beacon Award Finalist

Whereoware was also a finalist for a 2017 IBM Beacon Award for Outstanding Smarter Commerce Solution (we won this award in 2015).

The IBM Beacon Award recognizes an omni-channel solution developed for client Mud Pie, that combines a personalized, data-driven website, email marketing, digital advertising, and a mobile app.

See an example of Whereoware’s Mud Pie work here.

Whereoware is a 2017 IBM Beacon Award Finalist

Episerver’s North American Ascender of the Year award for 2016

Whereoware Wins Episerver Ascender Partner of The Year sign 250Whereoware won Episerver’s Ascender of the Year award for North America, as part of Episerver’s 2016 North America and Asia Pacific (APAC) Partner Awards, announced in March 2017.

As an Episerver Partner, Whereoware increased net new business 154%, one of the highest growth rates of any North American partner in 2016, and increased revenue over 685% year-over-year.

Whereoware also certified nine developers in Episerver over the past year and contributed to competitive lead generation goals. Read more about it here.

Congratulations to all the Winners

It’s been an exciting couple of months around here.

It’s gratifying to see our hard work recognized among some serious top-tech-talent. Congratulations to all the other winners!

Behind the glasses – Nicolas

Each month, we interview one of our awesome Whereoware employees. For May, we get to know Nicolas Sam, our Junior Front End Developer, a little better.

Whereoware Junior Front End Developer Nicolas Sam

WHO:

What’s your name? Nicolas Sam
Job title: Junior Front End Developer

BACKGROUND:

Favorite food: Steak
Hidden talents: I am a classically-trained pianist.
If there were a movie of my life, I’d be played by: Will Smith.
One item you would bring with you to a desert island and why: A phone, to get off the desert island!
In a zombie apocalypse, my weapon of choice would be: A hatchet! Portable, not too heavy, easy to clean, and maintain.

NERD QUIZ:

Facebook or Twitter: Twitter
iOS or Android: Android
‘Nerd’ or ‘Geek’: Nerd
Star Wars or Star Trek? Eh. The Matrix?

What’s the best part about working at Whereoware?

Definitely the people. I feel like I have great support, and everyone wants to succeed and help others.

2017 Gartner Magic Quadrant for Digital Commerce report

Whereoware Partner Episerver is named a Challenger in the 2017 Gartner Magic Quadrant for Digital Commerce. Episerver is now the highest placed Microsoft .NET-based solution in the Magic Quadrant.

The Gartner Magic Quadrant report evaluates 21 providers of digital commerce platforms to provide context and clarity to organizations considering vendors and platforms. Read the full report here: Gartner Magic Quadrant for Digital Marketing 2017.

Gartner awarded Episerver top marks for the critical capabilities of Agility, Customer Experience, Time to Productivity, and Total Cost of Ownership. They are the single platform listed in the “Challenger” category.

Episerver within Magic Quandrant

“A large majority of reference customers found it easy or very easy to implement and customize, whereas all reference customers reported high overall satisfaction with both Episerver and its digital commerce platform” Gartner Research, April 2017

Episerver Digital Experience Cloud provides integrated web content management, commerce, marketing and personalization capabilities. The platform provides the ability to leverage content for commerce and marketing functions and personalization/product recommendations as a core of the functionality.

Read the full report here: Gartner Magic Quadrant for Digital Marketing 2017.

Whereoware + Episerver

“Whereoware recognized a huge opportunity partnering with Episerver back in 2013. We’ve consistently been impressed with the platforms’ flexibility, innovation, and performance,” said Joe Harris, Whereoware Partner and Head of Development. “It’s gratifying to see Gartner recognize Episerver as a significant digital commerce Challenger.”

Whereoware is a longstanding Episerver partner. As the winner of Episerver’s 2016 North American Ascender of the Year award, 2015 Commerce Site of the Year award, and 2014 Best Digital Marketing Site award, Whereoware maximizes the Episerver platform to produce huge rewards for clients. See examples of our work here.

Whereoware Releases Product FastLane, Product Information Management System

Product FastLane

Whereoware adds to its product offering with the release of Product FastLane, a cloud-based Product Information Management (PIM) system. Built specifically for e-commerce companies, Product FastLane is a user-friendly system managing all the moving parts (product data, images, videos, sales sheets, inventory, and more) powering organizations’ e-commerce websites, digital catalogs, and third-party marketplaces.

Product FastLane diagram

Within one centralized location, marketers can upload, optimize, search, and organize product data and related digital assets, ultimately reducing data management costs, while improving data quality and consistency. Marketers can access and update their product data, related images, and other digital assets any time and from anywhere. They can easily share them with third-party marketplaces, like Wayfair, Amazon, Google Shopping, and Zulily, so data stays compelling, consistent, and complete across the web.

Our industry is experiencing a transformation, where technology-driven companies are quickly gaining on competitors. The explosion of third-party marketplaces, and the evolving expectations of B2B buyers are driving marketers to take control of their product data. We witnessed our clients struggling to manage thousands of products while using spreadsheets and USBs. They needed a better way, so we built Product FastLane,” said Eric Dean, CEO Whereoware.

For more information on Product FastLane, visit www.productfastlane.com.