I was finishing up a craft project recently, when I realized I needed spray sealant stat – even Amazon same-day delivery wouldn’t cut it. What’s a crafty gal to do! Fortunately, I saw on Michaels.com that they stocked spray in a nearby store, so I panic purchased (we’ve all done this) the spray online to pick it up later that afternoon. I’ve been an “order online, pick up in store” convert ever since.

According to Invesp, 49% of shoppers say that same-day delivery makes them more likely to shop online. Not only that, more than 25% of shoppers would abandon a cart online if same-day shipping wasn’t available!

If same day shipping isn’t feasible for you, consider offering the option to pick up in store for online purchases. While this also requires infrastructures in place to ensure the product is at the specific store, it allows the customer to receive the product within 24 hours of purchase, with no shipping or handling fees.

Continue reading Shipping Options to Compete with Amazon: Order Online, Pick Up In Store →

Product detail pages make or break the shopping experience and directly impact conversions. Today, we’re highlighting 5 retailers exceeding our product detail page expectations with easy-to-scan and relevant product details, interesting imagery, and clever upsell features to enhance the customer purchase experience.

Sizing

We’ve all been there: you find the perfect item online, but you’re unsure of how it will fit. Should you order your normal size, a size down, and a size up just in case? Anthropologie, PinkBlush, and Asos feel your pain and are taking some of the guess work out of online sizing.

Anthropologie
Anthropologie is a brand under Urban Outfitters’ umbrella, focused on women’s wear and home décor. Their product detail pages are clean, utilizing easy to read fonts, colors, and multiple images.

What caught our eye is a quick statement underneath the size options – “Customers say Runs a Little Large”. This fit prediction comes from the mix of “True to Size” and “Runs Large” comments from reviewing customers, offering important real-time feedback to help unsure shoppers. In this case, we’d get our size and the size down.

PinkBlush
PinkBlush carries women’s maternity and non-maternity apparel.

We like that  PinkBlush’s product detail page includes a “Model Stats” section under “Size and Fit.” It’s not new for a retailer to include the model’s clothing size, but what sets PinkBlush apart is they include both the model’s picture (so you can double check the model  is the same one featured in the product images) and the model’s measurements. Customers can compare their own measurements  to the model’s , making it easier to assess the item’s fit.

Asos
Asos is a men and women’s wear company based in the UK. They recently started testing a new feature within their product images for a select group of products.

You may not notice at first glance, but they’re showing models with different body shapes and skin colors to reflect the products’ wear on diverse customers (yay!). Similar to PinkBlush, a “Model Stats” section breaks down the models’ height and  size (UK, EU, US sizing).

Sale End Dates + Discounts

Bauble Bar

Bauble Bar is a women’s jewelry online retailer, hosting frequent sales and games to engage customers.

The product detail pages for final sale items has a lot of thoughtful information, but we love how they call out sale details. The sale deadline is prominently displayed above the price in red, with copy under the CTA calling out “Psst: You’re Saving 64%”.

There’s no way a customer will overlook the red font and other need-to-know details! We also like the clever “Psst” text under the CTA, enticing the customer to buy more.

Personal Shopper

Nordstrom

Nordstrom is currently testing a new feature on their product detail pages that builds a complete head-to-toe outfit based on the item you’re viewing This interactive feature allows customers to view different options within the outfit, based on style and price.

We took this feature for a test spin. The top of the maxi dress product detail page looks normal , but  scrolling down under the product specifications reveals a new section showing a head-to-toe outfit idea built around the dress.  Shop the items shown without leaving the page, or  “refresh” the page to see another outfit idea.

Check out the product page for yourself here.

Simple to Sophisticated

Are you ready to test-run any of these ideas on your own product detail pages? Adding a sale end date or percentage off are fairly simple adds, while photographing multiple models or adding a full-outfit feature like Nordstrom is more sophisticated.

Think about how to ease friction for your customers and provide all the information necessary to compel them to convert  from the product page.

Do you think the party’s over once your customer purchases? Wrong!  Keep the customer engaged with your brand by continuing the conversation. We’re talking about optimizing order tracking pages to maintain the same seamless user experience you’ve worked so hard to achieve.

Shipping confirmation emails often include plain text and a simple tracking number linking directly to USPS, UPS, FEDEX, or DHL. Yawn. Did you know many platforms allow you to customize the order tracking page with images, email sign-ups, promotions, and branding?

We’re sharing some of our favorite brands’ optimized order tracking pages.

Continue reading 3 Order Tracking Platforms Optimizing the Post-Purchase Experience →

Skipping social media, because it’s just for millennials? Think again. According to Pew Research, 78% of Americans age 30-49 use at least one social media platform; followed by 64% of Americans aged 50-64 and 37% aged 65 and up.

Social media offers a huge opportunity to build your brand, grow your audience, and encourage customers to show off your products (an implied testimonial).

Whether you’re a social media novice or expert, everyone can use a little social media inspiration. To help, we’ve rounded up our favorite examples of brands going the extra mile on social media and tips for creating your own social campaigns.

Continue reading 4 Social Media Trends and Brand Inspiration →

“Oops! The page you are looking for no longer exists.” We’ve all landed on a website’s 404 error page when trying to find a product or information. Error pages are an important opportunity to motivate browsers to stay on the website and search for a new item, instead of jumping ship and searching for another site.

We’ve rounded up our picks for best and worst 404 error pages. The error page wins are clever, on-brand, and entice us to keep exploring the website. The error page fails need to be overhauled – fast.

Winning 404 Error Pages:

These error pages get an “A” for on-brand design, copy that made us chuckle, and clear calls-to-action (CTAs).

Website: World Market
What’s working:
World Market extends an uninterrupted user experience with a branded landing page, clear CTA, and product category imagery, making it super easy and compelling to continue shopping.

Continue reading 5 404 Error Page Wins and Fails →

Let’s say you’re an online retailer selling a variety of products, and the only navigation option on your website is “Shop.” With no further breakdowns or filters, shopping your website is overwhelming and frustrating.

A clean design and easy-to-follow navigation is one way to help website visitors find your products without getting frustrated. Another often overlooked step is streamlined and intuitive product categories.

Products grouped by category help customers find what they’re looking for. Your products could be categorized by product type (“candles” or “frames”), by room (“living room” or “kitchen”), by mood (“cozy comforts”), or by color (“blue” or “earth-tones”).

Once you’ve created product categories that make sense for your offerings and audience, how do you make a great category page? To help you brainstorm, we’re sharing creative features we love on product category pages.

Continue reading 4 Features That Turn “Eh” Product Category Pages to “Yeah!” →