Google Analytics allows you to track where your customers are coming from. In your account, click on the ‘Traffic Sources’ bar on the left hand side (1.), and it will show you an ‘Overview’ of traffic coming to your site. Information on the different sources is displayed prominently on the screen (2.).
Google shows that there are three different ways customers ended up on your site, but what exactly do these mean? We’ll use a coffee shop example to explain.
You’re new in town, and don’t know the local hangouts yet. However, you know your favorite latte is at Starbucks. So, you’re able to go straight there to find what you want.
This is a good example of direct traffic, which is something we’d all like to see. A product is a household name and has such a great reputation that customers don’t even need to research it before they go (and buy!). Online, this equates to typing the URL into the address bar and – voila! – the correct site appears.
You’re new in town. There’s no Starbucks, but that doesn’t stop you from wanting that latte! You browse the phone book and come across “Latte Café” (sounds promising!). Sure enough, they serve exactly the drink you’re looking for.
This scenario stands in for most online search engine traffic. A customer who ultimately ends up on Xerox.com might start by searching Google for “photocopiers”. They KNOW what they’re looking for, but don’t know who provides it. When they type their query into a search engine, they are presented with two possible ways to find the information: organic search or paid (PPC) search.
How to tell the two apart:
This source is called “organic,” because it’s natural; it hasn’t been paid for, so the results are not biased towards brands with a higher ad budget. Certainly, marketers have ways to influence it – this is the entire concept of SEO! (Feel free to learn some of our SEO tips.)
PPC campaigns also fall under Search Engine traffic, even though marketers pay for them. Their ads are placed in distinct sections around the ‘organic’ results.
While the interpretation of these two search engine categories can have very real and yet very different effects on your marketing campaigns, you don’t have to rely on estimation to figure out which traffic comes from which. Clicking on the previously referenced “Search Engines” link in the Traffic Sources overview screen of Google Analytics will lead you to a further breakdown of this source, and there you can select whether you want to view traffic results from non-paid (organic), paid (ppc & other sponsored ads), or total (all) sources. It’s that simple!
You’re new in town, and are craving a latte, but haven’t seen any local Starbucks. Phone directories are a thing of the past, so you ask a friend for help. Turns out, there’s one close by, just one street over from your normal commute. You stop by and enjoy that latte on your way home.
Google’s final category, “Referring Sites,” refers to traffic that came from another website. These “other websites” could be: partner sites, blogs, emails, posts on social media sites and more.
Clicking on the “Referring Sites” link in your traffic sources overview will show you every site that’s sent a visitor in your selected timeframe. Use referring sites to track your social media progress. You might also use these ‘Referring Sites’ to see if there are any blogs or websites out there that you’d like to partner with…after all, they’re already doing half of the work of directing traffic to your site!